Total Care Assurance
We are proud to offer IT services as the fourth component to our multi-systems approach, becoming a single source technology vendor for our clients.
Teltek’s Total Care Assurance program now includes Information Technology expertise in addition to telephone systems support, cabling repairs and phone and internet liaison services.
This program offers peace of mind for all of the following services in one fixed price per user:
- Anti-Virus, SPAM and Spyware Prevention
- Bandwidth Analysis
- Email and Exchange Administration
- Line of Business Software Support
- Monthly or Quarterly Onsite Visits
- Phone and Internet Service Negotiations, Repairs and Relocations
- Phone System Moves, Adds and Changes
- Proactive Monitoring with Best in Class Software
- Remote Troubleshooting
- Server and Desktop PC Patching
- Voice and Data Cabling Repairs
- Voicemail and Call Center Administration
The Total Care Assurance process begins with an in-depth analysis of your existing technology, future business plans and budget. Once the key criteria have been identified, expectations and the frequency of onsite scheduled preventive maintenance visits are discussed. Next, primary and secondary technicians and project managers are assigned to you and then documentation of your network, settings and preferences is completed. Finally, all systems and software are upgraded to a manageable level and your ongoing support begins. All of the above is managed by a friendly and responsive Project Manager who ensures that your installation, upgrade or ongoing service is implemented to your specifications and satisfaction.