Posts Tagged ‘Teltek’

Teltek Gets Charged By The Voltage Awards

Tuesday, May 14th, 2013

On May 9th, Chris Nicoli of Teltek attended Smart CEO’s Baltimore VOLTAGE Awards event held at the Westin, BWI in Baltimore, MD.

This event celebrates the role that technology plays in the Baltimore business community and the future impact the technology sector will have on the city’s economic growth.

 

A photo of Voltage Award recipients  taken by Chris Nicoli, Teltek

A photo of Voltage Award recipients
taken by Chris Nicoli, Teltek

 

Awards are given in categories of Innovators and Implementers and each category has sub categories based on company size; emerging, small, medium and large.

Innovators are defined as organizations that are developing new technologies that improve operational efficiencies. Companies that are using technology to enhance their competitive advantage are classified as technology Implementers.

The finalists are selected by an independent panel of business leaders selects finalists from applications submitted to Smart CEO.

In addition to being honored at the event, VOLTAGE award finalists will be profiled in the May issue of SmartCEO magazine.

Chris enjoyed the event very much and reported that he felt privileged to take part in an event where so many technology innovators were honored for their developments and achievements. As a technology company, Teltek appreciates the accomplishments of our colleagues in the technology realm.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services available.

Use Technology To Make Your Workplace Safer

Tuesday, April 23rd, 2013

security camera

After watching the events of the Boston Marathon bombing unfold, we all have a new appreciation for technology and the role it plays in the war against terrorism and violence in general. The perpetrators were identified and tracked using video surveillance and other measures.

These high tech tools are not just for police departments and the FBI, there are many electronic devices that can be incorporated into your office to keep your employees and equipment secure.

Most of the articles we post deal with information security and cover subjects like creating strong passwords and protecting your PCs from viruses, but Teltek cares about our employees and yours, so here are a few measures you can take to keep your people and property safe.

 

Video Cameras: these can be mounted within your workspace and outside the building as well to monitor your server room, lobby, parking lots, alleys and your front door.

Door Phones: a door phone mounted outside your front or back door allows your customers and delivery people to call from the front door to be allowed access and prevents unwanted visitors from entering.

Paging Systems: More than just a broadcaster of elevator music, paging systems can alert everyone at once if there is an important message to deliver, like evacuation instructions.

Security Systems: It’s a good idea to have a security system in place and some of them, such as proxy card systems, can also be used to monitor when employees enter and exit the building.

 

As your one source technology solution, Teltek is happy to assist you with the implementation of these devices into your workplace. Call us today for a free site survey to evaluate your security measures.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

Upgrade Windows XP And Other Microsoft Programs Before Support Ends In 2014

Tuesday, April 16th, 2013

You have a full year to prepare for this, but Microsoft support of Windows XP SP3 and other programs ends April 8, 2014. After this date, no new patches or bug fixes will be issued.

Windows XP isn’t the only Microsoft product that will cease to be maintained. Internet Explorer 6 on XP, Office 2003, Exchange Server 2003 and Exchange Server 2010 Service Pack 2 are also on the list of programs with support ending

According to Microsoft’s web site, there will be no new security updates, non-security hotfixes, free or paid assisted support options or online technical content updates following the deadline. Since the average enterprise deployment can take 18 to 32 months, it would be best to begin the upgrade process ASAP.

Some companies are planning to continue using these programs after 2014. While the reasons for upgrading clearly outweigh the reasons not to, the expense and learning curve could prevent widespread stoppage of program usage.

A year from now, help will be hard to find no matter where you look. When Microsoft drops support, so will outside vendors, so users will be left high and dry in the event questions or problems arise.

Users who continue to utilize this software will be more susceptible to hackers, who will have plenty of time to find vulnerabilities in the programs and exploit them. With no upgrades or patches in sight, they will have free reign to wreak havoc. If you plan to continue usage, it would be wise to make sure you have all the proper intrusion protection measures in place to protect yourself.

If you are currently using any of these programs, call Teltek IT today! The sooner we can consult with you, the better off your company will be. We will evaluate your business practices and equipment, identify any vulnerabilities in your system and find a solution.

Should you choose to deploy a new program, we will guide you through that process and make it as easy for you and your employees as possible. As a Microsoft Certified Partner, Teltek has the knowledge and resources to keep your computer network and IT infrastructure current and functioning efficiently with the personalized service Teltek clients have grown to admire.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services available.

Ask The Teltek Tekspert – How Do I Protect My Kids From Online Adult Content?

Thursday, April 11th, 2013

Question

Lynn in Washington, DC asks:

How do I prevent my kids from accessing web sites that feature adult content?

First of all, you should check your Internet history files to find out what kinds of sites your kids are exploring. This will give you an idea of what needs to be blocked. In your web browser, click on the history tab. It will open a list of sites recently visited.

 

Blocking certain sites is fairly easy and can be accomplished a number of different ways:

 

1. Adjust your Privacy Settings: In most browsers, the privacy tab is located under Internet options (or options), which is usually under the Tools tab. Once in the website section, copy the website addresses of the sites that you want to block from the history tab and paste them into the space one at a time. You can then choose to Allow or Block that specific site.

 

2. Purchase Site-Blocking software: This will give you the ability to block any site that may have potentially harmful content. Some of these programs can also be used to track exactly what your kids are doing online. A few programs to consider: We-Blocker, Cybersitter and Net Nanny.

 

3. Filter through your Internet Explorer Browser:

Go to Tools > Internet Options > Content

In the “Content Advisor” section click on “Enable”

You are now in the Content Advisor. From here you can adjust your settings.

Use “Ratings” Tab – Set rating levels for: language, nudity, sex and violence.

 

4. Enable Parental Controls (for Mac users):

The Internet content filter is built into the core of the operating system, allowing it to filter Internet access regardless of which Web browser is used.

To enable Internet content filtering:

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Parental Controls.
  3. Select the user account on the left side of the window that you would like to enable filtering for
  4. Click “Enable Parental Controls
  5. Click the Content tab
  6. Choose one of the three modes under Website Restrictions; unrestricted, automatic or whitelist.
  7. Repeat steps 3 through 6 for other non-administrator accounts for which you would like to enable filtering.

 

Another tip, move the computer into an area where there is no privacy, like the kitchen or living room. Kids are less likely to surf questionable sites if you are near by and able to peek over their shoulder.

For more information about blocking web sites that can be harmful to children or your office’s productivity, call Teltek IT today! We can help you install the measures you need to keep everyone safe and focused on the task at hand.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services available.

 

Ask The Teltek Tekspert – Spring Cleaning Tips For Electronics

Thursday, April 4th, 2013

Question

Holly from Timonium, MD asks:

What is the best way to clean my computer screen, keyboard and mouse?

Thank you for asking. We all want a sanitary work environment, but if you use the wrong products or techniques to clean your electronics, you could cause more harm than good. Below, I have outlined the best way to clean each component. Before starting the cleanup, turn off and unplug everything.

Computer Screen: First you will need to know if your screen is glass or plastic. Most older computers  and some new ones still have glass panes. If you have an LCD  monitor, the cleaning will be more delicate because those screens are plastic.

*Gently wipe both glass and LCD monitors with a lint-free cloth to remove dust and dirt. Natural fiber or micro-fiber cloths are best because they are less likely to scratch the screen.

*Next, wipe the screen with a slightly damp cloth. Water is safe on nearly all surfaces in small amounts. Never spray water directly on your monitor screen because this could damage it. Spray a little water on a lint-free cloth and wring it out until the cloth is just damp.

*Do not use ammonia-based products such as window cleaner on an LCD monitor. You can use a small amount of window cleaner on a soft cloth and clean a glass monitor screen, but make sure your screen does not have a special coating or finish since ammonia can damage that.

Monitor cleaner solution can be used as well. Office supply stores, electronics shops and mass retail stores sell cleaners made for all types of computer screens and they ofren include a micro-fiber cloth with the bottle.

Keyboard: What follows are instructions for cleaning dust and dirt. If you spill liquid on your keyboard, please read our previous article on cleaning up a spill.

*Place a small dropcloth or a piece of newspaper on a table, turn the keyboard over and shake out any loose debris.

*Next, use a can of compressed air to loosen and remove dirt by directing the air stream between the keys. Then invert and shake out the keyboard again.

*To clean the keyboard surface, make a diluted solution of standard liquid dishwashing detergent. Use a damp (not wet) lint-free cloth to gently clean off the key surfaces. Then wipe the keys with a dry cloth.

Mouse: If you have an optical mouse, follow the manufacturer’s directions for cleaning it. The sensor usually needs only a quick wipe with a lint-free cloth.

For a standard roller-ball mouse:

*when you turn it over you should see a locking ring around the rolling ball, usually with an arrow indicating the direction to turn to unlock it. Press the ring down, and turn it in the direction of the arrow. If the mouse has no arrows, push and turn counterclockwise.

*Remove the ring and the roller ball. Gently rotate the roller ball in a lint-free cloth moistened with warm water or a dilute solution of dishwashing detergent. When it’s clean, set it aside to dry.

*Inside the mouse case, you’ll see a pair of rollers. Use cotton swabs moistened with 90 percent isopropyl alcohol to gently clean the rollers.

*Make sure all components are completely dry before reassembling the mouse.

After everything has been cleaned, plug in your monitor, keyboard and mouse, turn your computer on, and confirm that everything is working properly.

For more help on caring for your electronics, call Teltek IT! Our maintenance plans will ensure that software is current, security measures are in place and that all systems are functioning optimally!

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

 

Ask The Teltek Tekspert – What Is The Purpose Of CAPTCHAs?

Friday, March 29th, 2013

Question

Patrick in Falls Church, VA asks: When filling out online forms, I’m often asked to enter a security code or CAPTCHA. What is the reason for this annoying extra step?

CAPTCHAs are yet another weapon designed be used in the war against spammers, bots and scammers.

A CAPTCHA is a program that protects websites against bots by generating and grading tests that humans can pass but most computer programs fail. The process usually involves a computer asking a user to complete a simple test which the computer is able to grade. Based on the grade, the computer will then determine if the user is human, which then determines if the user is allowed to proceed with the task.

Researchers at Carnegie Mellon University coined the term CAPTCHA to define the technique for ensuring that responses received online were from actual human beings. The acronym stands for ”Completely Automated Public Turing test to tell Computers and Humans Apart.”

The most common CAPTCHA tests display a series of numbers and letters that is distorted or on a background that makes the characters difficult for humans to read and close to impossible for artificial intelligence to decipher. We all know that if you don’t type that code exactly right in the box, your request will not be processed.

 

Example of a CAPTCHA code

Example of a CAPTCHA test

 

These programs definitely serve a legitimate purpose. Primary uses for CAPTCHA programs include protecting blogs against comment spam, ensuring that free services (like email accounts) are being registered for by actual human users, protecting email addresses from web scrapers, validating the integrity of online polls and general spam and worm prevention.

At Teltek, we have implemented these programs on our telecommunications and IT Services websites on our home pages and blog pages to ensure that all requests and responses are being generated by humans.

Installing a CAPTCHA on your site is fairly simple. Plugins and controls are available for WordPress, MediaWiki, PHP, ASP.NET, Java and many other environments.

Some versions of the program are equipped with an audio test to allow blind users to take the test. The official website of CAPTCHA is catptcha.net and you can find more information and a thorough list of guidelines for effectively using CAPTCHA on that site.

Like all technology, CAPTCHA programs will continue to evolve and if you have not yet seen other forms of it, like distorted images, image recognition and simple game versions, you will probably come across them in the near future.

If you are worried about how well your office equipment is protected against spammers, bots and scammers, call Teltek IT! We can get you set up with antivirus, antispam and antispyware protection. Everything from installation, monitoring and upgrading can be handled for you by our certified engineers.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

 

Wider In-Flight Electronic Device Usage Being Reviewed

Tuesday, March 26th, 2013

airplane laptopPocket knives are not the only items that may be enjoying a little more freedom on planes soon. A working group commissioned by the FAA is now reviewing the ban on the use of electronic devices during takeoff and landing and a relaxing of these rules could happen as early as late 2013.

While the policy prohibiting cell phone usage is not being reconsidered, tablets, laptops and similar gadgets may soon have more flexibility to be actively used during all stages of flight.

The current policy prohibits the use of all electronics when airplanes are below 10,000 feet.

Rumor has it that the FAA is being pressured to either allow reading devices on planes or provide sound scientific evidence as to how these devices adversely affect flight electronics. This stance has been exacerbated by a type of double standard since the agency now allows iPads as flight manuals in the cockpit and some flight attendants have been provided with tablets to access information on flight procedures.

Many electronic devices are equipped with an “airplane mode” which allows a device to operate while suspending its signal transmitting functions, but that term and mode is not universal for all devices, so the group is working to develop a standard to apply across the board. Additionally, they are trying to account for the capabilities future devices may have and that will take time as well. The group plans to announce its findings this summer.

We will keep you advised of further developments in this story. In the meantime, call Teltek IT if you’d like more information on how to incorporate portable devices into your workplace or if your office is in need of IT support.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

 

Teltek Gets A Shout Out From Enoch Office Equipment!

Tuesday, March 19th, 2013

Teltek is good at many things. When it comes to IT Support and telecommunications, we have you covered! However, no one is an expert at everything and that is why we rely on our strategic partners to provide those services our customers need that our outside of our areas of expertise. Part of our Total Care Assurance plan is to recommend companies we know and trust to give your business everything it needs.

One of our valued and well-respected strategic partners is Enoch Office Equipment! Our relationship with Enoch is fairly extensive. We have a printer/scanner/copier in our Baltimore office that is maintained and serviced by Enoch and they were also a sponsor of our 2012 Margarita Party!

In addition to providing top of the line office equipment and outstanding service, they have great people who we love working with. Check out the awesome team spirit Rick Donovan and Amy DiStefano of Enoch displayed when we asked them to participate in the pirate theme of our Margarita Party:

 

Rick Donovan and Amy DiStefano of Enoch in the pirate spirit

Rick Donovan and Amy DiStefano of Enoch in the pirate spirit

Seriously, how can you not want to work with these people?

Late last week, we were featured on Enoch’s web site as a strategic partner of theirs and you can read that article here. Thanks very much Enoch! Teltek appreciates your support and confidence in us.

Enoch Office Equipment is a third generation, locally-owned family company that has served Baltimore businesses since 1961. As the industry has evolved, Enoch Office Equipment has been there every step of the way from the typewriter of the 1960s and 70s to the fax of the 1980s to the digital color output devices and document management systems of today.

The company offers regular Lunch and Learn sessions at their Timonium office to educate the public on their products and services. Check out their web site to learn more about their Performance Plus print management programs.

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

Ask The Teltek Tekspert – Hard Drive Back Up Tips

Thursday, March 14th, 2013

Question

Jennifer in Arlington, VA asks:

How often should I back up my computer and how do I accomplish this?

In the technology realm, backups and redundancies are a way of life. In the event of power loss, theft or disaster, you want to make sure everything on your computer is saved somewhere.

Items you will want to back up frequently include your:

*operating system

*documents

*applications

*media: photos, video and music

There are two types of back up methods you should consider employing; hard drive and cloud.

 

Back up to an external hard drive. You can use a USB external hard drive, found at most electronics stores. Try to get one that has twice as much space as your computer so you have enough space. They’re inexpensive, fast and easy to work with. Every day you should plug in the drive, run the backup, remove the drive and store it somewhere safe. CDs and DVDs are other ways to physically back up your data, but not as simple and compact as a USB drive. Time Machine is the built-in backup that works with your Mac and an external drive. On Windows, a feature called Backup and Restore will help you with this.

 

Backing up over the Internet. This method is essential in case your computer and/or hard drive are both lost or rendered inoperable.

For PCsWindows Live SkyDrive is one option available if you choose to back up your data to an online storage space.  If you want to install SkyDrive, open the SkyDrive desktop app for Windows page and click on the Download Now button. You can also get this by installing the full Windows Essentials 2012 suite. You need to have a Windows Live account to proceed with the back up steps.

After you have created your account, you will see the SkyDrive homepage which will show the amount of storage space available. You can either create a new folder or add files without a new folder. The next step would be to drag and drop the files you wish to back up to your new folder or an existing folder. After the drag and drop is complete, click on continue and the upload will begin. When the upload is complete, you will get a message stating that files were successfully added.

If you have a Mac: Apple’s iCloud offers 5GB of backup space for free for in addition to other services like calendar, picture and contact syncing. It’s a good way to keep documents, calendars and music synced across multiple devices. iCloud automatically backs up the most important data on your device using iOS 5 or later. Once you have enabled Backup on your iPhone, iPad, or iPod touch in Settings > iCloud > Backup & Storage, it will run on a daily basis as long as your device:

  • is connected to Internet over Wi-Fi
  • is connected to a power source
  • has the screen locked

You can also back up manually whenever your device is connected to Internet over Wi-Fi by choosing Back Up Now from Settings > iCloud > Storage & Backup.

 

Cloud options that work on PCs and Macs include iDrive, MozyHome, Norton Online Backup and Crashplan. Check them all out to see which one works best for your situation.

 

For more information on the best tools and methods for backing up your data, call Teltek!

Teltek is proud to offer IT services as the fourth component to our multi-systems approach as your single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.

 

Microsoft Offers A Peek At How Technology Will Touch Offices

Tuesday, March 12th, 2013

Microsoft is a true pioneer when it comes to developing new technologies and implementing them. To showcase what they have created and how those creations will be be incorporated into our everyday lives, Microsoft built a futuristic full-scale model home in a building on its Redwood, Washington headquarters campus. Visitors are encouraged to explore this home to see the technological possibilities at work in a domestic environment.

Last week, Microsoft held an annual event for the press inside its home of the future which was remodeled to represent a future workplace environment. One type of technology that prevailed was a massive touchscreen, described as a hybrid of an iPad and a television set. These screens are based on designs by Perceptive Pixel, a company acquired by Microsoft last year. Perceptive Pixel’s screens, used for the electoral vote maps, were seen on national news during the election. The first large touchscreens that Microsoft sold were the Surface 1 and Surface 2, marketed as table-top touchscreens.

Touchscreens are becoming more prevalent in society and Teltek’s baltimore office has a less sophisticated version of this technology in the lobby of the Emerging Technology Center, courtesty of NV3, another ETC resident. When you enter the third floor of the Can Company, there is a receptionist at the front desk, but if she is unavailable, there is an electronic map of the office layout. You can touch the name of the business on the map and a pop up window provides details on that company.

 

The touchscreen map at the Emerging Technology Center in Canton

The touchscreen map at the Emerging Technology Center

 

Microsoft believes touchscreen technology will become even more prevalent in future offices as tools to promote productivity and collaboration. Their vision is for these displays to replace whiteboards and transform the way presentations are delivered.

These large screens, which are available in sizes of 55 or 82 inches, also permit for more interactive video conferencing as well. The methods by which you interact with Windows 8, including swiping, sliding, typing and using the live tiles are said to be much easier on this larger scale because you can do this with your hand instead of your finger.

At this time, the screens are being widely tested and utilized within Microsoft’s own offices. In addition to testing, Microsoft is also working to bring down the cost of owning one of these displays, which is currently priced at $7,000.00 for the 55 inch model.

Is your office as futuristic as possible? Does it have everything in place to make your workplace efficient and up to date? If not, Teltek can help you integrate a few of the features seen in Microsoft’s version of the future workplace, including videoconferencing and touch screen technology. Give us a call today to explore the possibilities!

Since 1997, Teltek has become an established resource for nearly 2,000 client’s telephone systems, voice and data cable installations, and carrier services. As a Microsoft Certified Partner and Dell Registered Partner, Teltek has the knowledge and resources necessary to keep your computer network and IT infrastructure current and functioning efficiently with the personalized service Teltek clients have grown to admire. With office locations in Baltimore, Bethesda and Westminster, Maryland, we serve clients across MD, DC and VA.

Our longstanding goal is to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up and disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.